I Didn't Receive My Payment

Direct Deposit: Transferring a deposit to your bank account can take up to 5 business days to reach your bank. If you still haven’t located the funds after 5 business days, first check that your bank account information is correct in the system and update it if it’s not.
  • If your bank account information is correct, please contact us by going to the Contact Us page ( so we can research further.
  • If the bank account information was incorrect, please update it.
  • The process of reissuing your payment will take a minimum of 12 business days.

*When contacting us about a missing payment, please include the payment date and amount in your contact to us.

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