- I Didn't Receive My Payment
- When Will I Get Paid?
- Do I have to provide an invoice in order to receive payment?
- When do I see my earnings in the Payment History?
- Why do I have a negative account balance?
- What happens to my commission income if they do not meet the minimum payment threshold?
- Automatic Notification for Direct Deposits Problems FAQ
I Didn't Receive My Payment
Direct Deposit: Transferring a deposit to your bank
account can take up to 5 business days to reach your bank. If you still
haven’t located the funds after 5 business days, first check that your
bank account information is correct in the system and update it if it’s
not.
- If your bank account information is correct, please contact us by going to the Contact Us page (https://affiliate-program.amazon.com.au/home/contact) so we can research further.
- If the bank account information was incorrect, please update it.
- The process of reissuing your payment will take a minimum of 12 business days.
*When contacting us about a missing payment, please include the payment date and amount in your contact to us.